Shipping
US domestic shipping
Thank you for shopping with us! We want to make sure you receive your order in a timely manner and have a smooth shipping experience. Please read the following shipping policy carefully.
1. Shipping Times:
Orders are typically processed and shipped within 3-5business days after payment confirmation.
Delivery times vary depending on the shipping method selected and the destination. Estimated delivery times will be provided during checkout.
2. Shipping Methods:
We offer several shipping options, including standard shipping, express shipping, and international shipping.
Customers can select their preferred shipping method during the checkout process.
3. Shipping Rates:
Shipping rates are calculated based on the weight of the package, the shipping method selected, and the destination.
Shipping rates will be displayed during the checkout process before payment is completed.
4. Order Tracking:
Once your order has been shipped, you will receive a shipping confirmation email with tracking information.
You can track the status of your order using the provided tracking number on our website or the carrier's website.
5. Shipping Restrictions:
We currently only ship to addresses within [list of countries or regions where shipping is available].
We are unable to ship to P.O. boxes or APO/FPO addresses at this time.
6. Shipping Insurance:
All orders are covered by shipping insurance to protect against loss or damage during transit.
If your order arrives damaged or is lost in transit, please contact us immediately to initiate a claim.
7. Order Modifications:
Once an order has been placed, we are unable to modify the shipping address or shipping method.
Please double-check your shipping information before completing your purchase.
8. Shipping Holidays:
Please note that shipping carriers may observe holidays, which could affect the delivery of your order.
We will notify customers of any anticipated delays due to holidays or other circumstances.
If you have any questions or concerns about our shipping policy, please feel free to contact us at lwsummer@gmail.com
Thank you for choosing [pp♾️zhou]
RETURNS
Return Policy
1. Returns and Exchanges: We accept returns and exchanges within 15 days of the purchase date.
2. Eligibility: To be eligible for a return or exchange, items must be unused, unwashed, and in the same condition as received. They must also be in the original packaging with all tags attached.
3. Non-Returnable Items: Certain items are non-returnable, including:
- Items marked as final sale.
- Undergarments for hygiene reasons.
- Items damaged or altered after receipt.
4. Return and Exchange Process:
- Returns: Contact our customer service team at [contact email/phone number] to initiate a return. Provide your order number and reason for return. Approved returns will be refunded to the original payment method within 14 days.
- Exchanges: To exchange an item, initiate a return for the item you wish to exchange and place a new order for the replacement. Customers are responsible for the shipping fees associated with exchanges.
5. Refunds: Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be processed promptly.
6. Damaged or Incorrect Items: If you receive a damaged or incorrect item, please contact us immediately for assistance.
7. Contact Us: If you have any questions about our return policy, please contact our customer service team at lwsummer2024@gmail.com or (+1)6506861191
We reserve the right to amend this return policy at any time without prior notice.